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National internet publishing company based in the South with 2,000 employees nationwide and
call-center sites in VA and TX. Prior to Work & Well, Family and Medical Leave Act (FMLA)
was administered by an in-house benefits staff.
An employee with a history of taking many intermittent FMLA days off work called
Work & Well to request additional intermittent FMLA leave time.
During the Work & Well intake interview, the case manager determined the employee was actually requesting
intermittent FMLA time for four separate conditions. Work & Well treated each condition as a separate
leave request, asking for four medical certifications. Upon reviewing the medical certification information
and requesting clarification and additional documentation for each certification, we learned it had been
more than a year since the employee had been treated for the first condition. She was taking medication
for the second condition that was controlling the problem. She did not submit a separate medical certification
for the third condition.
Work & Well determined that only one of her conditions qualified for intermittent FMLA time, not four.
This dramatically reduced the amount of intermittent FMLA time the employee would be taking.
Three months after Work & Well began handling the case, the employee used 29.5 hours of
intermittent FMLA time versus 76 hours for the three months prior to Work & Well medical management.
Her out-of-work time was decreased by more than 60%.
Company-wide, the savings was dramatic. After six months, Work & Well’s program reduced
intermittent FMLA usage by more than 60%, from an average of 1,600 hrs/wk to 600 hrs/wk.
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