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International Fortune 1000 company in service industry with 10,000 employees in 15 sites across U.S.
Self-insured, self-administered short-term disability (STD) plan with advice-to-pay services provided
by the long-term disability (LTD) carrier. Work & Well began handling the advice-to-pay piece,
interfacing with the carrier for cases going to LTD.
The company had an unusually high number of short-term disability leaves, with many employees going
to long-term disability. Human resources (HR) site managers felt many of these
leaves were questionable. Not only was employee morale low, but the costs of benefit programs
were skyrocketing, driving up corporate fixed costs. Company profits were being negatively
impacted, an especially dangerous situation since the industry operates on very narrow profit margins.
After assessing the situation, Work & Well determined the STD guidelines were loosely defined and
erratically enforced. We implemented aggressive, fair and consistent STD medical management
across all company sites.
Under Work & Well’s medical management, 92% of STD cases were closed after 15 weeks, compared to only 57%
our competitor closed in the same time period. The number of employees going on to LTD was also dramatically reduced.
Work & Well’s program saved the client approximately 25,000 STD days for a total payroll dollar
savings of $2.2 million over three years.
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